If you need to address any matter, please call during business hours at 901- 948-5558. The appropriate staff member will be able to assist you. It may be necessary at times to leave a message so that the staff member or physician may solve your problem, or get the answer to your question, and return your call.

After office hours, please call our answering service at 901-371-5066. Let them know the nature of your problem, and they will in turn contact the on call doctor. Then keep your line free so we can return your call. Generally, we call back within 10 to 15 minutes. Please note, we do not schedule appointments, address referrals or other administrative issues, or refill routine prescriptions after office hours.

For life threatening emergencies such as chest pain, severe shortness of breath, or serious trauma, call 911. For serious or urgent matters that are not immediately life threatening, call the office at 901-948-5558 during normal office hours, or the answering service at 901-371-5066 after hours. Please leave a complete message about your concerns or questions with the receptionist and the doctor will be given your message. Your call will be returned by either the appropriate staff member, during regular office hours, or the physician on call, after hours.

All co-payments must be paid at each visit before you see the doctor.

As a courtesy to our patients, we will file insurance claims for services rendered to you by our office. Remember, your insurance plan is an agreement between you and your insurance company. Payment is expected at the time of service for all charges not covered by insurance. Some services we provide may not be paid for by your insurance company. We will, nevertheless, file your claim but require you to sign a waiver before each visit permitting us to balance bill you if the insurance company denies the claim. Payment of the remaining balance is expected at the time you receive your first bill from our office.

We participate in most insurances and other managed care plans. If we do not have a contract with your insurance plan, payment of all anticipated charges are required before you see the doctor and payment of any additional fees is expected before you leave after your visit.

For our patient's convenience, we do accept MasterCard and Visa credit cards and debit cards. We accept checks from established patients but regret that we are unable to accept checks from new patients or for pre-employment or other work related physicals. There is at $22.00 fee charged on all returned checks. Any returned checks not redeemed within 30 days will be prosecuted.